Welcome to ARTA Front Desk
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File Complaints
This option enables users to file a complaint through online
Track
This option enables users and admins to track the status of the complaint.
Assignment
This options enables admins to view assignments
Resolution
This option enables users and admins to view the resolutions related to the complaint.
Features
THE KEY FEATURES OF ANTI-RED TAPE AUTHORITY'S ELECTRONIC COMPLAINT MANAGEMENT SYSTEM
Process
PROCESS OF HANDLING COMPLAINTS/ISSUES USING ECMS
1. Complaint Submission
Complainants submit their complaints via the E-CMS platform.
2. Acknowledgement
An acknowledgment email is sent to the complainant.
3. Review by ARTA
Complaints are reviewed, prioritized, and endorsed to the relevant agency.
4. Review by Agency
The agency reviews the complaint and replies with the actions they've taken.
5. ARTA Investigates
ARTA's CART team investigates further or verifies the agency's response.
6. Resolution
ARTA submits a final resolution report, and the complaint is marked as resolved.
7. Post-Feedback Resolution
Feedback is collected and used to improve complaint handling processes.
Contact
ANTI-RED TAPE AUTHORITY