Transforming Reform Into Insight
ARTA leads the nation’s digital transformation and transparency efforts under the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. The ART Dashboard consolidates data from every ARTA platform so accountability, efficiency, and citizen experience become measurable, visible, and actionable.
Management & Public Transparency
Serves both as a leadership command center and as a public-facing window into government performance.
Data-Driven Reforms
Provides reform baselines, regulatory mapping, service turnaround benchmarks, and satisfaction signals in one place.
Integrated Platforms
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ARTEMIS
Repository of Citizen’s Charters and turnaround times to monitor compliance baselines.
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PBRIS
Catalogues rules and regulations to simplify processes and support regulatory mapping.
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eCMS
Tracks red tape complaints, resolution speed, and service level agreement compliance.
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RCS & more
Feeds client satisfaction analytics, eBOSS automation, PRISM knowledge resources, and competitiveness indicators.
ARTA Integrated Digital Platforms
The dashboard unifies every major ARTA information system to provide a nationwide view of reform progress.
ARTEMIS
Citizen’s Charters & turnaround times
Provides baseline data for performance tracking and compliance benchmarking.
PBRIS
Regulatory information system
Maps business-related rules and policies to streamline processes nationwide.
eCMS
Complaint analytics
Logs, tracks, and resolves red tape complaints with SLA monitoring.
RCS & Dashboards
Satisfaction & competitiveness
Combines RCS feedback, PRISM learning tools, eBOSS automation, and competitiveness metrics.
Built for trustworthy reporting
- Aggregated metrics only, with k-anonymity and nightly refresh cycles.
- Auditability through as-of metadata, change logs, and policy-aligned methodologies.
- Downloadable outputs to support oversight agencies, media, and civic partners.
Citizen protection by design
- No personally identifiable information or sensitive personal data published.
- Suppression of values with counts fewer than five to uphold privacy thresholds.
- Nightly data quality checks with fallback extraction for system downtime.
Salient Features
Every module is engineered to show progress in the fight against red tape, from nationwide maps to agency scorecards.
Real-Time Analytics
Aggregates complaint trends, SLA compliance, citizen satisfaction, and automation milestones.
Interactive Heat Map
Shows eBOSS compliance, Citizen’s Charter integration, and hotspots of SLA breaches.
Complaint Resolution Analytics
Tracks volume, resolution rate, turnaround time, and SLA breach indicators for every agency.
Public Service Scorecards
Summarizes eBOSS automation, Citizen’s Charter compliance, and satisfaction ratings.
TALA 3.0 AI Assistant
Natural-language queries, multilingual summaries, and 24/7 guidance across ARTA datasets.
Executive Access Panel
Provides leadership with national summaries, complaint trends, and export-ready reports.
Integrated with eGovPH
Accessible via the ARTA Services Module within the eGovPH Super App in partnership with DICT.
Governance & Security
Interoperability, cybersecurity, and privacy safeguards ensure the public can rely on every published metric.
- Hosted on DICT cloud infrastructure with HTTPS, CSP, and incident response safeguards.
- Continuous monitoring of uptime, latency, and API performance.
- Clear methodologies, data dictionaries, and transparency reports for public audit.
Data Refresh
Nightly at 02:00 Manila Time
Automated pipelines with fallback mechanisms when connected systems experience downtime.
Compliance
RA 11032 & Data Privacy Act
All published metrics follow k-anonymity thresholds and DICT interoperability policies.
Accessibility
WCAG 2.1 AA
Keyboard navigation, screen reader labels, and Filipino/English support throughout.
Open Data
CSV & API Access
Supports policymakers, researchers, media, and civic tech partners with exportable outputs.
Technical Framework
APIs, AI, and interoperable infrastructure keep the ART Dashboard resilient, scalable, and secure.
API Integrations
Bi-directional data exchange across ARTEMIS, PBRIS, RCS, eBOSS, eCMS, PRISM, and competitiveness datasets.
AI Layer
TALA 3.0 powers intelligent search, multilingual summaries, and guided navigation.
DICT Cloud
Government-grade hosting with cybersecurity safeguards and performance monitoring.
Interoperability
Aligns with DICT’s Data Exchange Framework and includes automated fallbacks during API downtime.
Expected Outcomes
The ART Dashboard advances transparency and service delivery nationwide.
- Unified, intelligent monitoring ecosystem for ARTA and its partners.
- Enhanced transparency, accountability, and efficiency across government services.
- Empowered citizens through AI-assisted access to accurate information.
- Supports the Philippine Development Plan 2023–2028 and the goals of R.A. 11032.
Visualizing Reform. Measuring Impact. Empowering Citizens.
By unifying ARTEMIS, PBRIS, RCS, eBOSS, eCMS, PRISM, and competitiveness indicators, the ART Dashboard turns data into actionable governance insight.
Stay connected
Receive updates on dashboard releases, methodology notes, and data stories on the Ease of Doing Business reforms.
Contact ARTA
ARTA Communications & Analytics
Email: ecomplaint@arta.gov.ph
Hotline: 1-ARTA (12782) (02) 8246-7940
TALK TO TALA
Address: 4/F, Bldg. I, UP-Ayala TechnoHub, Commonwealth Avenue, Quezon City