Key Performance Indicators

The ART Dashboard publishes harmonized, privacy-protected metrics that illuminate complaint trends, resolution quality, and compliance with the Ease of Doing Business law.

Refresh cadence

Nightly at 02:00 (Asia/Manila) from the ECMS reporting warehouse, synchronized with ARTEMIS, PBRIS, RCS, PRISM, eBOSS, and competitiveness datasets.

Each run logs data windows, validation checks, and change notes for transparency.

What the dashboard publishes

KPIs align with the story told on our landing page—highlighting complaint resolution, citizen experience, and automation progress.

Complaints Logged

Validated ECMS records

Counts of red-tape complaints captured within the reporting window, filtered for duplicates and withdrawn cases.

Resolution Rate

Service recovery insight

Percentage of complaints resolved within the same period, including SLA breach status.

Cycle Time

Days to resolution

Median and average turnaround times from intake to closure with outlier management.

Within RA 11032

Legal compliance view

Share of cases resolved within mandated timelines, cross-referenced with Citizen’s Charters in ARTEMIS.

Client Satisfaction

RCS signals

Aggregated Report Card Survey scores that surface citizen sentiment and highlight service champions.

Automation & Compliance

eBOSS readiness

Monitors LGU automation, Integrity Pledge eWALL participation, and Citizen’s Charter availability.

Context Indicators

Competitiveness lens

Pairs ARTA metrics with development indicators to inform policy prioritization.

Metric definitions & methodology

We apply consistent calculations across agencies and time, mirroring the definitions showcased on the landing page.

  • Complaints Logged: Count of validated ECMS entries per period after deduplication and status checks.
  • Resolution Rate: Resolved complaints divided by total complaints in the same reporting window.
  • Cycle Time: Median and average number of calendar days from intake to resolution.
  • Within RA 11032: Share of cases resolved within Citizen’s Charter turnaround times.
  • Satisfaction Index: Weighted Report Card Survey scores, aggregated at agency and geography levels.
  • Automation Coverage: Percentage of LGUs and agencies with eBOSS integration and Integrity Pledge commitments.

Quality controls

Every metric run captures metadata, validation status, and privacy checks.

  • K-anonymity enforcement for cells < 5
  • Automated detection of outliers and SLA breach flags
  • Versioned methodologies aligned with ARTA governance

Data exploration tools

  • Interactive charts and rankings powered by Morris.js
  • Leaflet heat maps for geographic insights
  • TALA 3.0 for natural-language discovery
  • Export options for CSV and PNG snapshots

Connected narrative

Our key metrics page mirrors the same story as the landing page: ARTEMIS baselines, PBRIS regulatory mapping, eCMS complaint analytics, RCS satisfaction trends, PRISM learning resources, and eBOSS automation data all come together to visualize reform.

Dig deeper

Use filters to compare agencies, provinces, and issue categories, or launch the governance section to review data safeguards.

Launch the Dashboard Review Governance